Dr. Charles Downing is the Wal-Mart Professor in Enterprise Technology Innovation in the Operations Management and Information Systems Department of the College of Business at Northern Illinois University. Professor Downing researches, teaches and consults in topics such as Systems Development, Systems Analysis and Design, Information Technology as a business process integrator (Supply Chain and portals), Business Intelligence, and measuring the effectiveness of information systems. His articles have appeared in major journals such as Decision Sciences, Decision Support Systems, Information & Management, Journal of Global Information Management, The Journal of Information Technology Management, Information Systems Management, Journal of End User Computing, Journal of Educational Technology Systems, European Journal of Operational Research, and Journal of the Operational Research Society. He has been quoted in The Boston Herald and other popular press venues, and he was a contributing author of the book "Groupware: Collaborative Strategies for Corporate LANs and Intranets". Professor Downing has significant experience as an Information Technology consultant in the financial services industry. He was national director of Ernst & Young's microcomputer and telecommunication systems for the Defined Contribution Services group, and as an independent consultant designed, programmed, and implemented telephone interactive voice response systems for Chicago Title and Trust and numerous other companies. Professor Downing received his Ph.D. from Northwestern University, and prior to his current position at Northern Illinois University was a tenured Associate Professor at Boston College.
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