Charles E. Downing (cdowning@niu.edu) is the Wal-Mart
Professor in Enterprise Technology Innovation in the Operations Management and
Information Systems Department of the College of Business at Northern Illinois
University. Professor Downing
researches, teaches and consults in topics such as Systems Development, Systems
Analysis and Design, Information Technology as a business process integrator
(Supply Chain and portals), Business Intelligence, and measuring the
effectiveness of information systems.
His articles have appeared in major journals such as Decision Sciences, Decision Support
Systems, Information & Management, Journal of Global Information Management,
The Journal of Information Technology Management, Information Systems
Management, Journal of End User Computing, Journal of Educational Technology Systems, European Journal of Operational Research, and Journal of the Operational Research Society. He has been quoted in The Boston Herald and other popular press venues, and he was a
contributing author of the book "Groupware: Collaborative Strategies for Corporate LANs
and Intranets". Professor Downing
has significant experience as an Information Technology consultant in the
financial services industry. He was
national director of Ernst & Young's microcomputer and telecommunication
systems for the Defined Contribution Services group, and as an independent
consultant designed, programmed, and implemented telephone interactive voice
response systems for Chicago Title and Trust and numerous other companies. Professor Downing received his Ph.D. from