VOICE MAIL #1: INITIAL PHONE VOICE MAIL MESSAGE (Total Possible Points: -9 to 57)
VOICE MAIL #2 - SECOND PHONE VOICEMAIL MESSAGE (Total Possible Points: -10 to 58)
APPOINTMENT CALL: CONVERSATION WITH THE GATEKEEPER(Total Possible Points: -9 to 47)
TELEPHONE SALES CALL USING ADOBE CONNECT(Total Possible Points: -3 to 71)